Terms & Conditions

You agree to be bound by these terms & conditions by placing an order for any of our products on jaydenandolivia.com

By placing an order at jaydenandolivia.com, you warrant that you are at least 18 years old (or have parents' permission to purchase) and accept these terms & conditions which shall apply to all orders placed or to be placed at jaydenandolivia.com for the sale and supply of any products.  You also accept that you are the owner of any credit/debit card  or account (ie. Paypal) used for the purchase of any products on this page. None of these terms & conditions affect your statutory rights. No other terms or changes  after 08/19/2017 at 11:17 a.m. PST. to the terms & conditions shall be binding unless agreed to in writing and signed by us (jaydenandolivia) or a new purchase was made.

Personal Information

All personal information you provide us with or that we obtain will be handled responsibly by JaydenandOlivia, we do not share or sell any customer information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our website to you. The information you provide is only available to JaydenandOlivia and our third party payment processors. You have the right to inspect the information held about you. By accepting the JaydenandOlivia Conditions, you agree to the above.

Payments

All products remain JaydenandOlivia's property until full payment is made. The price applicable is set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. 

All transfers conducted through Jaydenandolivia.com are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made. (ie. Stripe and/or PayPal).

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Additional Information

JaydenandOlivia reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event a product is sold out, JaydenandOlivia has the right to cancel the order and refund the full amount paid. This only applies to the item which is sold out. If your order consists of multiple items, only the sold out item will be refunded. Your refund will be processed in the same form it was received. JaydenandOlivia shall also notify the customer of equivalent replacement products, if available.

Shipping Time/Turnaround

JaydenandOlivia has a shipping time of 3-4 weeks (and may be subject to change) from the purchase date for all items, some items do ship sooner i.e. if you saw a special on social media that stated it was a "Ready to Ship" item, then you can expect that item to ship in the promised time frame. We do not partially ship orders so if a combination of "Ready to Ship" and "Made to Order" items are ordered, your order will fall into our 3-4 week shipping time. 

Shipping time = date the order will be shipped from our shop.

 If you happen to email us about our turnaround (shipping time) policy, you can always check your order date on your confirmation first. We try to email everyone as promptly as possible, but it can take up to two weeks to get a response as we are very busy processing orders and get many emails a day. Thank you for understanding and having patience as we process your orders.

***Once shipped, JaydenandOlivia is not responsible for lost, damaged, or stolen packages. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout. No exceptions. Shipping labels are printed in batches, so your label may show a delay in shipment details.

Insurance/Liability

Insurance is available upon request. At an additional fee paid for by the buyer.

You agree and take full responsibility that your order will be shipped without insurance unless requested. You the buyer agrees that Jaydenandolivia holds no liability for any order(s) without insurance. You agree to address the issue with the carrier used to ship your order.

CANCELLATIONS

There will  be no cancellations under any circumstance once the checkout process has been completed.

RETURN/EXCHANGE POLICY

No refunds or exchanges.

 

 

revision on 08/19/2017 at 11:17 a.m. PST.