Frequently Asked Questions

Did my order go through?

Once you complete the checkout process you will receive a confirmation email. Be sure to check your spam folder. 

What is the shipping status of my order?

Our estimated turnaround time is 3-4 weeks on all orders unless otherwise stated on our homepage page. Once your order ships you will receive an email with a tracking number. We Kindly ask that you Do NOT send emails asking for updates or Status of your Order, as this takes time away from everyone else's orders to reply to your emails, including YOURS! Your order will not go beyond the estimated turnaround time unless JaydenandOlivia notifies you beforehand

I never received my confirmation email.

Your email account may have sent the email to your SPAM folder, Please be sure it is not in your spam folder. Did you enter the correct e-mail address? If you did not this may be the source of the problem.

Do you ship to  APO/FPO/DPO? YES, We Proudly ship to  APO/FPO/DPO addresses.

Do you offer International Shipping? YES, Please contact us as prices vary depending on location.

I would like to Cancel, Return or Exchange my order.

Due to the nature of our items and the process involved, we do not allow Cancellations, Refunds or Exchanges.

We know that you will appreciate receiving a brand new never been used product and not someone else's exchange or return.

ALL SALES ARE FINAL. NO RETURNS. NO EXCHANGES. NO REFUNDS. NO EXCEPTIONS. Thank You For Your Understanding.