Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at JaydenandOlivia, you warrant that you are at least 18 years old (or have parents' permission to purchase) and accept these terms & conditions which shall apply to all orders placed or to be placed at JaydenandOlivia for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by JaydenandOlivia as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our website to you. The information you provide is only available to JaydenandOlivia and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request JaydenandOlivia to delete or correct the information held about you. By accepting the JaydenandOlivia Conditions, you agree to the above.

Payment

All products remain JaydenandOlivia's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from JaydenandOlivia.

All transfers conducted through JaydenandOlivia are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Additional Information

JaydenandOlivia reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, JaydenandOlivia has the right to cancel the order and refund any amount paid in the best way. JaydenandOlivia shall also notify the customer of equivalent replacement products if available.

Shipping Turnaround

JaydenandOlivia has a turnaround of 2-3 weeks (and may be subject to change) from purchase date for allitems, some items do ship sooner i.e. if you saw a special on social media that stated it was a "Ready to Ship" item, then you can expect that item to ship in the promised time frame. We do not partially ship orders so if a combination of "Ready to Ship" and "Made to Order" items are ordered, your order will fall into our 2-3 week processing time. 

 If you happen to email us about our turnaround policy, you can always check your order date on your confirmation first. We try to email everyone as promptly as possible, but it can take up to two weeks to get a response as we are very busy processing orders and get many emails a day. Thank you for understanding and having patience as we process your orders.

***Once shipped, JaydenandOlivia is not responsible for lost, damaged, or stolen packages. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout. No exceptions. Shipping labels are printed in batches, so your label may show a delay in shipment details.

CANCELLATIONS

Final Sale Policy: All sales are final, no refunds are available.

RETURN/EXCHANGE POLICY

No refunds or exchanges. There can be exceptions to this rule if we made a mistake. After contacting JaydenandOlivia and we have agreed to a return or exchange, the return must be made within 4 calendar days after delivery of the product. At our sole discretion after 4 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

without showing signs of wear or damage in any way

within 4 calendar days of the delivery date 

must not be a special order or a custom order

unless noted that it cannot be returned or has a different return policy time period other than that 4 days noted in that item's particular item description.

Refunds are contingent upon inspection of item(s) once we receive it.

Items returned to us without contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if JaydenandOlivia is not at fault.